Terms and Conditions

Business name and registered office: AB-COM s.r.o. , M. Razusa 4795/34, 95501 Topolcany

Identification: ID: 36530786, VAT: 2020137504, VAT number: SK2020137504

Registration: District Court in Nitra, section: Sro, file number: 11318 / N

Business conditions are part of the concluded purchase contract between the seller on the one hand and the buyer on the other. All contractual relations are concluded in accordance with the legal order of the Slovak Republic and are governed by the business conditions, Act no. 40/1964 Coll., Civil Code, Act no. 102/2014 Coll., On consumer protection, Act no. 108/2000, on consumer protection in door-to-door sales and mail order sales, Act no. 22/2004 Coll. on electronic commerce, all as amended.

Ordering goods

The buyer chooses the product from the current offer published on the website www.homatics.eu. Orders placed through the online store www.homatics.eu are binding. By sending the order, the buyer confirms that he has read and agrees to the terms and conditions.

Creating an order

The proposal for the creation of the contract is the placement of the offered goods on the website www.homatics.eu. The contract is created by sending the order to the buyer and acceptance of the order by the seller. It is not possible to unilaterally change the contract concluded in this way.

Information on the individual steps leading to the conclusion of the contract follows from these terms and conditions and the buyer always has the opportunity to check or correct the order before sending the order.

The seller undertakes to deliver the type and quantity of goods as soon as possible after receiving the order and at the agreed price. The buyer undertakes to take over the ordered goods, check their condition and in case of any defects immediately notify the seller. The seller is not responsible for delayed delivery of goods caused by incorrectly stated contact details.

Cancellation of the order by the buyer

Withdrawal of the buyer from the contract within 14 days, the contract is canceled. The seller is obliged to take back the goods, return to the buyer the price paid for the goods, which the buyer incurred in connection with the order of goods within 15 days from the date of withdrawal from the contract. The cost of returning the goods is borne by the buyer. It is possible to withdraw from the contract by sending the completed form to the e-mail address homatics@homatics.eu

Click on this link to download the withdrawal form

Cancellation of the order by the seller

The buyer acknowledges that the seller is entitled to withdraw from the purchase contract concluded with the buyer, even without giving a reason.

Prices and payments

The prices of individual products are listed including value added tax (VAT) and all other taxes.

The final price is stated in the order form just before sending the order, including VAT, or all other taxes and fees (packaging, postage …), which the consumer must pay to obtain the product or service. This price cannot be changed unilaterally by the seller.

The consumer pays with a payment card through the PayU payment gateway.

Transportation

The amount of transport costs will always be notified to the buyer when verifying the order, or the seller may recommend to the buyer a cheaper option of transport. The customer is informed about the dispatch of the goods via email.

The method of transport may vary depending on the country of delivery, the amount of postage for individual countries can be seen at this link.

Acceptance of goods

The buyer is obliged to accept the ordered goods, to check the integrity of the packaging, whether the shipment does not show obvious signs of damage. If damage is found, it is necessary to write a report on the damage with the delivery person. If the buyer finds damage or other irregularities only after taking over the shipment, he is obliged to contact the seller immediately. If this procedure is not followed, the buyer may be denied the right to claim the goods. The above procedure is recommended to the buyer, but in the event of non-compliance, the right to file a complaint is not affected in any way.

Failure to pick up the ordered shipment

If the goods are not taken over, based on the order, the buyer is obliged to pay the costs associated with packaging, shipping and returning the goods. The amount will be invoiced and the invoice sent by post to the buyer’s address. The seller reserves the right to claim compensation for damage, if the customer does not receive the goods on the first delivery and requests re-delivery of goods, he is obliged to pay the costs of the first, re-delivery of goods, as well as the cost of returning the goods to the seller.

Warranty

The warranty period is 24 months and begins on the day the goods are taken over by the buyer. The warranty does not cover normal wear and tear, mechanical damage, etc.

Warranty, warranty card

At the request of the buyer, the seller is obliged to provide a guarantee in writing (warranty card). If the nature of the matter allows it, it is sufficient to issue a proof of purchase instead of a guarantee certificate.

Complaints

The seller is responsible for defects in the goods sold when taken over by the buyer, if they are not caused by the transport service during the transport of goods.

In the case of a defect that can be rectified, the buyer has the right to have it rectified free of charge, in good time and properly. The seller is obliged to eliminate the defect without undue delay.

In the case of a defect which cannot be remedied and which prevents the thing from being properly used as a thing without defects, the buyer has the right to exchange the thing or has the right to withdraw from the contract. The same rights belong to the buyer in the case of remediable defects, but if the buyer can not properly use the thing due to the recurrence of the defect after repair or due to a larger number of defects. In the case of other irreparable defects, the buyer is entitled to a reasonable discount on the price of the item.

The seller is obliged to determine the method of handling the complaint immediately, in complex cases no later than 3 working days from the date of the complaint. In justified cases, especially if a complex technical assessment of the condition of the product is required no later than 30 days from the date of the complaint.

After determining the method of handling the complaint, the complaint will be settled immediately, in justified cases, the complaint can be settled later; however, the settlement of the complaint may not take longer than 30 days from the date of the complaint.

After the expiration of the period for handling the complaint, the buyer has the right to withdraw from the contract or has the right to exchange the product for a new product. The period from the exercise of the right of liability for defects until the end of the complaint procedure (delivery of the repaired product, written request to take over the performance or its reasoned rejection) does not count towards the warranty period. If the item is replaced with a new one, the new warranty period begins to run from its receipt.

In the event of a complaint, the buyer sends the goods packed in a package suitable for transport together with the completed complaint protocol and a copy of the proof of purchase (or warranty card, if issued) to the seller’s address (to speed up the whole process the buyer contacts the seller by email) homatics@homatics.eu

The buyer is entitled to reimbursement of the necessary costs incurred in connection with the exercise of rights from liability for defects.

After clicking on the link below, you will download the complaint protocol, which must be attached to the claimed product.

Privacy

Customer information is processed in accordance with Act no. 428/2002 Coll. on the protection of personal data, as amended. By concluding the contract, the buyer agrees to the processing and collection of personal data in the seller’s database until his written expression of disagreement with this processing delivered to the seller’s registered office or email homatics@homatics.eu. The seller’s personal data is not sold by the seller to any other person, with the exception of external carriers to whom the personal data is sold in order to fulfill the order, ie delivery of goods to the buyer.

Alternative dispute resolution

The buyer has the right to turn to the seller with a request for redress if he is not satisfied with the way in which the seller handled his complaint or if he believes that the seller has violated his rights. If the seller responds to the consumer’s request in the negative or does not respond to it after repeated requests, the consumer has the right to apply for the initiation of an alternative dispute resolution („ADR“). Only disputes arising from the contract between the seller and the buyer and disputes related to this contract can be resolved in the form of ADR, with the exception of disputes pursuant to Art. § 1 par. 4 of Act no. 391/2015 Coll. and disputes the value of which does not exceed EUR 20. A proposal to initiate ADR is submitted to the ADR entity pursuant to Art. § 3 of the cited Act, with the help of a dedicated platform or form, a model of which forms Annex no. 1 of the cited law. The ADR entity may require the consumer to pay a fee for starting the ADR, up to a maximum of EUR 5 with VAT. If several entities are competent at the ADR, the buyer has the right to choose which one to submit a proposal to. In addition to ADR, the consumer has the right to apply to the competent general or arbitral tribunal.

The ARS platform is available on the following websites:

ec.europa.eu/consumers/odr/index_en.htm